Returns
You can return the package free of charge via a DHL ServicePoint within the reflection period of 14 days, after which you will be given 14 days to return the package. You may remove an item from its packaging and view it as you would in a store. Keep an article really new and with full content. Also view our right of withdrawal. 1. Register your return Select your return items and choose to drop off. You can instantly search for DHL points in any zip code. You can drop off your return at all DHL ServicePoints, DHL Lockers and DHL neighborhood points in the Netherlands. Neighborhood points can be recognized by the names viaTim and Homerr. 2. pack your return. Put the items you want to return back in the packaging (with the stickers on it) and as much as possible in one box or bag. Preferably in a Wehkamp delivery box or bag, this way you help us complete your return faster. You don't have to print anything. 3. hand over your return You will receive a proof with your track & trace code. 4. your money back within 7 days After you have handed over your return, we will refund your money within a week. And if you have paid delivery costs because your order cost less than 40.-, we will also refund these to you.
Information about warranty & returns
Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to Catuals B.V. be returned. To exercise this right, please contact us at support@catuals.com, or use the contact form below. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
Complaints procedure
"It is always possible that something does not go quite as planned. We recommend that you first make complaints known to us by emailing support@catuals.com. If this does not lead to a solution, it is possible to resolve your dispute. to register for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission This ODR platform can be found at http://ec.europa.eu/odr If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform. "
Information about warranty & returns
Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to Catuals B.V. be returned. To exercise this right, please contact us at support@catuals.com, or use the contact form below. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
Complaints procedure
"It is always possible that something does not go quite as planned. We recommend that you first make complaints known to us by emailing support@catuals.com. If this does not lead to a solution, it is possible to resolve your dispute. to register for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission This ODR platform can be found at http://ec.europa.eu/odr If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform. "