Your privacy is very important to us! This Privacy Policy describes how your personal data is collected, used, and shared when you visit our website or make a purchase through https://catuals.com.

The terms "you," "your," and "user" refer to the entity/person/organization using our site. When this policy refers to "we," "us," or "our," it refers to Catuals and its subsidiaries and affiliates. The term "site" refers to https://catuals.com and our Android and iOS applications.

This Privacy Policy is governed by our Terms and Conditions.
If you have any questions about this policy or requests regarding the processing of personal data, please contact us at support@catuals.com.

1. Information we collect from you

We collect the information you provide to us. This information is necessary for the performance of the agreement between you and us and to comply with our legal obligations.

• Account information: When you create an account, we ask for information such as your email address, first and last name, phone number, username, password, personal identification number, and address.
• Communication, chats, and messages: When you contact us via email or other channels, we collect information about that communication and the data you voluntarily provide. In order to respond to your request, we may consult information such as emails, chat history, and purchase information.
• User images: We use images you upload for various purposes, such as product reviews, customer service interactions, or image-based product searches.
• Payment information: When placing orders and using certain features of the site, we may request financial information to process payments. This includes credit or debit card number, card type, expiration date, billing address, VAT number, and name.
• Login details: We collect login details when you log in to your account with authentication details.

2. Information we collect automatically

When you use our site or contact us directly, we may automatically collect information about your use of the site, the services you use, and how you use them. This helps us to comply with our legal obligations and improve our services.

• Log data and device information: We automatically collect log data and device information, such as IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data.
• Tracking technologies and cookies: We use cookies, beacons, tags, and tracking codes to improve user experiences. We may collect information about your device, model, ID, and customer number.
• Location data: We collect information about your approximate location (e.g., via IP address) to improve the user experience.
• Usage information: We use Google Analytics to collect information about your interactions with the site (such as pages visited and actions performed). Google places a cookie in your browser for this purpose to recognize you on your next visit. See the Google website for more information.
• Publicly available information.

3. How we use your information

We process your data in accordance with data protection principles and use it to:

• identify users
• create and manage accounts
• create a safe environment
• compile statistics and conduct market analysis
• stay in touch with users
• personalize marketing
• take care of invoicing
• manage orders
• improve service provision
• ensure data security and prevent fraud
• to comply with legal obligations
• request feedback and post testimonials
• provide support

We only collect personal data when you have given your consent, when this is necessary for the performance of an agreement, or when this is in our legitimate business interest.

4. Direct marketing

We may use your contact details for direct marketing purposes. Depending on your preferences, these offers may be personalized based on other information you have shared with us (such as location or social media profile information).

Would you like to stop receiving marketing communications? You can unsubscribe at any time by following the instructions in the emails or via your account settings.

5. Sharing information

Our site may share user information, such as email addresses, with our mobile app provider Vajro and with Shopify if you use social logins (such as Facebook, Google, or Apple) or a one-time code.
We may use analytical tools such as Google Analytics, Firebase Analytics, Clevertap, and Appsflyer.

In addition, we may share your information:

• when required by law or pursuant to a court order;
• at the request of government agencies or investigative services;
• in the event of the sale, merger, bankruptcy, or restructuring of our company;
• to protect our rights or property;
• to investigate possible abuses;
• or to protect the vital interests of an individual.

6. Cookies

Cookies are small text files that are stored on your computer by your browser when you visit our site. We use cookies to improve our site and recognize users, thereby preventing the repeated entry of the same information.

The cookies on our site cannot be read by other websites. Most browsers automatically accept cookies, but you can change your settings to refuse them.

We use:

• Strictly necessary cookies: essential for the functioning of the site, such as security and user sessions.

More information about deleting cookies can be found at www.allaboutcookies.org.

7. Sensitive information

We do not collect sensitive data such as political opinions, religious or philosophical beliefs, ethnic origin, genetic or biometric data, health information, or sexual orientation.
Please do not send or upload such information. If we suspect that such data has been provided unintentionally, we reserve the right to delete it.

8. Payment information

For more information about payment details, see our separate policy at https://catuals.com.

9. Third-party links

Our site may contain links to third-party websites. Always check their privacy policies, as we have no control over their data processing.

10. Retention period

We retain your personal data for as long as necessary to provide our services and comply with legal obligations, resolve disputes, and enforce agreements.
Data will be deleted as soon as it is no longer necessary, unless otherwise required by law.

11. Security

We have taken technical and organizational measures to protect your personal data, including physical, electronic, and procedural security measures. We regularly check our systems for vulnerabilities and attacks.

Although we do our utmost, the transfer of data via the internet can never be completely secure. Avoid providing sensitive information whose disclosure could cause serious damage.

For questions about security, please contact us at support@catuals.com.

12. Your rights

You have the following rights with regard to your personal data:

• Right of access: you can request to see what data we have about you.
• Right to rectification: You can correct, update, or delete your data.
• Right to object: You may withdraw your consent; this will not affect previous processing.
• Right to complain: You may file a complaint with the Dutch Data Protection Authority, but we recommend that you contact us first.
• Right to erasure: You may request that your data be deleted when it is no longer needed.

Would you like to delete your account and data? Please send an email to support@catuals.com. We will process this within a maximum of 30 days and send you a confirmation once this has been completed.

13. Applicability of this policy

This policy applies exclusively to the services offered by Catuals. It does not apply to third-party websites or services linked to our site.

14. Changes

Our policy may be changed from time to time. We will publish any updates on our site and, if relevant, inform users by email. Continued access to or use of the site after changes means that you agree to the amended policy.

15. Acceptance of this policy

We assume that all users of our site have carefully read this policy and agree with its contents. If you do not agree with this policy, please do not use our site. By continuing to use our site, you agree to any revised versions.

16. Contact

If you have any questions about this policy or how we process your data, please contact us at:
📧 support@catuals.com