Frequently Asked Questions

    Payment options:

    At Catuals, you can choose from various payment methods, including iDeal, Bancontact, Google Pay, Apple Pay, and credit card (MasterCard, VISA, or other major providers). We deliver orders within the Netherlands and Belgium to your home free of charge. Products are delivered within 1-3 business days.

    Is Catuals soluble/biodegradable?

    Yes, Catuals is completely soluble in water/through excretion in the litter box.

    Is Catuals suitable (or unsuitable) for consumption?

    No, even though the deodorizer is 100% organic, Catuals is not edible. We strongly advise against this, both for humans and animals. We do not support this use. Only use Catuals for odor control in the litter box!

    Is Catuals available at pet stores?

    Yes, you will soon find the Catuals store locator at www.catuals.com, or ask for Catuals at your pet store.

    Customer service Do you have questions about your order? Would you like to return a product? Or do you have a specific question about a product? Our customer service team will be happy to answer your questions. Please email your question to support@catuals.com and we will endeavor to respond within two hours.

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